Policies & Guidelines

Introduction to our Privacy Policy Welcome to FizMaa’s Privacy Policy. This website is operated by Fizmaa Event Solutions Limited.. This privacy policy lets you know how we use the data that all users of the site give us and how we protect it. We are committed to protecting your data, so if we ask you to provide any information while using this site, you can be assured that it is in accordance with the privacy policy and Digital Personal Data Protection Act 2023 regulations. The information you choose to provide may be used in any of the following ways. It is your responsibility to ensure that the information is correct to the best of your knowledge and that your password remains confidential. It is your right to refuse to provide any of this information at any time, but it may limit you from engaging with certain elements of the site..

Basic Requirements

1. Children's Data

This site is not intended for the use of children, anyone under the age of 18 who does not have parental or guardian consent may not use the site. Therefore we do not knowingly collect data from any child.




2. Protection

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.




3. The information that we may collect about you

3.1 Identity Data

Your name.

3.2 Contact Data

Your email address, billing address, email address and telephone or mobile number. We use this to ensure that you are reachable in case of bookings, deposit payments and any issues that we come across with regards to your FizMaa experience.

3.3 Payment Information

Details that you provide in order to make a booking and deposit payment on the site.

3.4 Profile Data

Your Username, email address, phone number, event postcode details and password and any information that you provide us with including but not limited to: event preferences, photographs, reviews, audio and video files, basic information. An email address and password will be needed to create and access your account and various areas of the site. Any communication with other users on the website will be shared with us for the purposes of protecting our users and ensuring a safe environment for everyone.

3.5 Marketing and Communications Data

Information on your preferences, your events and your extra information so that we may tailor our website, advertisement and marketing to suit the users of our site.

3.6 Automated Data Collection

This information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.




4. How your data is collected

4.1 Direct Contact

You may give us data about yourself through filling in any forms on the site, corresponding with us via email or phone calls, sending us any information via post. This includes but is not limited to the personal data that you provide when you create a request, book through the website, read our blog posts, give us feedback or contact us in any way, engage in any competitions or promotional events.

4.2 Automatic Collection with direct use of the site

We may collect information about Users whenever they interact with our Site. information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. Our Site may use "cookies" to enhance the user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.




5. Why we collect your data and how it is used

5.1 Improve the customer experience

We need to get certain details from you in order to provide the right services for you on the website and ensure that you have the best experience with us. We are also then able to provide support where it is needed and outline any issues with FizMaa.

5.2 Personalise your experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

5.3 To process payments and allow bookings

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

5.4 To send marketing emails, promotions or competitions

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.




6. Your rights with regards to your data

6.1 Your personal data will be collected and kept on the site for a maximum of 10 years as long as your account is active with us. Along with Digital Personal Data Protection Act 2023 regulations compliance you have the right to remove your account and with it the data that we hold at any time. Data is kept to analyse event trends and patterns.

6.2 If there are any changes that occur on our site, you have the right to be informed about this, so you will be notified if and when our Privacy policy and Cookies Policy are updated.

6.4 If any of the information that we have on your account is incorrect, you have the right to rectify this. Please notify one of the support team members if you are having any issues making these changes yourself.

6.5 We may use certain systems on the website to track user patterns in order to engage with the user experience and ensure that our website is giving our users the best experience possible. These systems will not collect any personal data, and the data that is collected is encrypted to protect it.




7. Third Parties

7.1 We do not sell, trade, or rent Users personal identification information to others. We may use third party services to help us operate our business. We may share generic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. This may be used for (but not limited to) sending surveys, collecting generic data and informing clients of our blogs or newsletters. We may therefore share your data for those limited purposes provided that you have given us your permission.




How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.




Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.




If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.




If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.




Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.




Strictly Necessary Cookies

These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.




You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.




Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.




All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.




Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.




If you do not allow these cookies then some or all of these services may not function properly.




Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.




They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.




Other Cookies

The following cookies are also set by our site, however their purpose has not yet been identified. We are conducting research into these cookies and will update this page as soon as possible.




Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:





FizMaa Event Solutions LLP
www.Fizmaa.com
Address
Rno 6 Yashraj, Savarkar Nagar, Satpur Colony, Satpur Nashik - 422007

This document was last updated on May 27th 2024

Welcome to Fizmaa (we", "us", or "our"). This Cookie Policy explains how we use cookies and similar technologies on our event marketplace platform ("Fizmaa"). By using our Platform, you agree to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or other electronic devices) when you visit a website. They are widely used to make websites work or work more efficiently, as well as to provide information to the owners of the site.




How We Use Cookies




Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.




If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.




Strictly Necessary Cookies

These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.




Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.




Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

If you do not allow these cookies then some or all of these services may not function properly.




Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.




Other Cookies

The following cookies are also set by our site, however their purpose has not yet been identified. We are conducting research into these cookies and will update this page as soon as possible.




Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Platform, deliver advertisements on and through the Platform, and so on. These third-party service providers have their own privacy policies addressing how they use such information.




Your Choices Regarding Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Platform, though your access to some functionality and areas of our Platform may be restricted.




Managing Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org




Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.




Contact Us

If you have any questions about our use of cookies or other technologies, please email us at foundersfizmaa@gmail.com.

Our mission at Fizmaa is to offer a revolutionary online marketplace where users can source unique suppliers for weddings, private parties, and corporate events. With our instant pricing and availability feature, we help minimize unpredictable situations, avoid any unpleasant surprises, and offer complete peace of mind to our clients while planning their events.

To achieve this goal, we ensure that we follow this code of good practices:

Fizmaa Code of Good Practices

Fizmaa Brings You Together: Event planners can connect with multiple suppliers and venues across the country to ensure the best event experience.

Fizmaa Provides It All: Our ever-increasing list of suppliers ensures that you can find everything you need for your event in one place.

Fizmaa Supports You: Our platform allows suppliers to create instant quote packages that facilitate quick, real-time bookings for our clients and easier service for all our users.

Fizmaa Teams Are Here to Help: Our support teams are on hand to assist you whenever needed.

Fizmaa Understands: Our suppliers and clients can communicate regarding events without the pressure of a booking being made.

Fizmaa Engages with Feedback: Our website is defined by our users. We collect feedback, listen to complaints, and make updates regularly to ensure our platform is as user-friendly and streamlined as possible.

Fizmaa Is 100% Transparent: We show uncensored reviews of our suppliers from clients who have booked with them.

Fizmaa Facilitates Safe Bookings: Our payment system ensures safe and easy bookings through the website. If online payment is not possible, we can organise an alternative for you.

Fizmaa Is Dedicated: We provide our suppliers with ongoing long-term support to ensure they get the most out of their Fizmaa experience.

Introduction to the Terms and Conditions (T&Cs)

Please read these Terms and Conditions carefully as they contain important information regarding your legal rights, remedies, and obligations.

These T&Cs are legally binding between all site users and Fizmaa. Failure to comply can result in termination of the account. These T&Cs will govern your use of Fizmaa.in from any device (laptop, tablet, mobile).

The owner and operator of this website is Fizmaa Event Solution LLP.

Key Terms and Definitions

0.1 User: Inclusive of supplier and client.

0.2 Client: Anyone procuring services from a supplier registered with Fizmaa.

0.3 Supplier: Any provider of services registered with Fizmaa.

0.4 Us/We/Our: Refers to Fizmaa and the website Fizmaa.com.

0.5 Instant Quote: Live pricing.

0.6 Package: A bookable service created by the supplier. Includes, but is not limited to, images, descriptions, and pricing.

0.7 Deposit: Paid by the client to secure the booking and confirmed by the supplier or venue manager.

0.8 Confirmed Booking: When the supplier accepts the booking from the client.

0.9 Fizmaa Booking Protection: Should the booking be cancelled by the supplier for any reason, the client will receive their deposit back and Protection Fee in full from Fizmaa after this has been received from the supplier directly. We cannot refund any amounts until this has been received.

0.10 Live Availability: Suppliers who sync their calendar with Fizmaa will be open to live availability for clients to see.

0.11 Cancellation: Whether by the client or supplier, this refers to when the previously agreed booking is no longer going ahead.

0.12 Offline Payment: Should the client provide Fizmaa with extenuating circumstances in which the deposit cannot be paid via the Fizmaa website, the payment can be dealt with between the supplier and the client without the input of Fizmaa. However, the supplier will be responsible for paying the commission to Fizmaa after the deposit is paid to them.

0.13 Provisional Booking: Prior to paying a deposit, the client can make a provisional booking. The client is not obliged to proceed with this booking until a deposit is paid. Please note, these bookings do not reserve the date, and availability is subject to change in the time period between making a provisional booking and paying the deposit.

0.14 Deposit Pending: Once the client has paid their deposit, this is not confirmed until the supplier or venue manager has decided to take on the booking. This means the suppliers are in full control of the bookings they take.

0.15 Protection Fee: A fee charged to clients for making a booking and using the Fizmaa service. This is paid at the time of the deposit payment and helps us protect your deposit money should anything go wrong with a supplier.

Contact Us

If you have any questions about these terms and conditions, please contact us at:

Fizmaa Event Solutions LLP
www.Fizmaa.com

This document was last updated on May 27th 2024

Our mission at FizMaa is to offer a revolutionary online marketplace where users can source unique suppliers for weddings, private parties, and corporate events. With our instant pricing & availability, we help minimise unpredictable situations, avoid any unpleasant surprises, and offer complete peace of mind to our clients.

In order to achieve this goal, we ensure that we follow this code of good practices:

• FizMaa brings you together: Event planners can connect with thousands of suppliers across the country to give them the best event experience.


• FizMaa provides it all: Our ever-increasing list of suppliers ensures that we can help you to find whatever you need for your event, all in one place!


• FizMaa supports you: Our platform allows suppliers to create instant quote packages, enabling quick, real-time bookings for our clients and an easier service for all our users.


• FizMaa teams are here to help: Our support teams are on hand to help you whenever you need it.


• FizMaa understands: Our suppliers and clients are able to communicate regarding events without the pressure of a booking being made.


• FizMaa engages with feedback: Our website is defined by our users. We aim to collect feedback, listen to complaints, and make updates regularly.


• FizMaa is 100% transparent: We show uncensored reviews of our suppliers from clients who have booked with our suppliers.


• FizMaa facilitates safe bookings: Our payment system ensures safe and easy bookings through the website.


• FizMaa has got your back: If anything goes wrong or a booking is cancelled, we are on hand to provide any assistance you need.


• FizMaa is dedicated: We provide our suppliers with ongoing long-term support.

Terms and Conditions

Please read these Terms and Conditions carefully as they contain important information regarding your legal rights, remedies, and obligations.

Key Terms and Definitions

• 0.1 User: Inclusive of supplier and client.
• 0.2 Client: Anyone procuring services from a supplier registered with FizMaa.
• 0.3 Supplier: Any provider of services registered with FizMaa.
• 0.4 Any reference to 'us', 'we' or 'our' refers to FizMaa and the website FizMaa.com.
• 0.5 Instant Quote: Live pricing.
• 0.6 Package: A bookable service created by the supplier. Includes images, description, and pricing.
• 0.7 Deposit: Paid by the client to secure the booking and confirmed by the supplier.
• 0.8 Confirmed Booking: When the supplier accepts the booking from the client.
• 0.9 FizMaa Booking Protection: Protection ensuring deposit refund if booking is cancelled by supplier.
• 0.10 Live Availability: Suppliers who sync their calendar with FizMaa.
• 0.11 Cancellation: When the booking previously agreed is no longer going ahead.
• 0.12 Offline Payment: Payment handled directly between supplier and client in special circumstances.
• 0.13 Provisional Booking: Booking made prior to deposit payment.
• 0.14 Deposit Pending: Period between client deposit payment and supplier confirmation.
• 0.15 Protection Fee: Fee charged for using FizMaa service and deposit protection.

1. Acceptance of the T&Cs

• 1.1 FizMaa reserves the right to remove or terminate any profile without refund for T&C violations.
• 1.2 FizMaa content is owned exclusively by FizMaa Event Solutions LLP.
• 1.3 Accepting these terms includes accepting privacy and cookies policies.

2. License to Use This Website

• 2.1 Users must be legally able to accept these Terms and Conditions (18+).
• 2.2 Users must not falsify identity or provide misleading information.
• 2.3 Website content must not be copied without proper attribution.
• 2.4 Organizations using the website are subject to these terms.
• 2.5 Unauthorized access methods are prohibited.
• 2.6 Malicious code or harmful content is prohibited.
• 2.7 Content reproduction requires written consent.
• 2.8 FizMaa is not responsible for device damage from website use.
• 2.9 Website is for business use by adults 18 or older.

3. Changes to the T&Cs

• 3.1 Terms may change without prior notice.
• 3.2 Continued use indicates acceptance of modified terms.

4. Material and Content

• 4.1 All advice provided is impartial.
• 4.2 Offensive or harmful content is prohibited.
• 4.3 Personal contact information must not be shared.
• 4.4 Users are responsible for their actions and interactions.
• 4.5 Users are responsible for public area postings.
• 4.6 Account holders responsible for all account activity.
• 4.7 FizMaa may review and remove content as needed.
• 4.8 Minor photographs require guardian permission.

5. User Registration and Login

• 5.1 Registration requires personal information.
• 5.2 Passwords must be protected.
• 5.3 Users responsible for all account activity.
• 5.4 Unusual activity should be reported immediately.
• 5.5 Contact information may be used for communications.

6. FizMaa's Role and Rights

• 6.1 FizMaa may monitor user interactions.
• 6.2 FizMaa not liable for indirect damages.
• 6.3 Cannot make binding commitments for users.
• 6.4 Not obligated to verify user identities.

7. Cancellations and Changes

• 7.1 Supplier cancellations covered by Booking Protection.
• 7.2 Refunds must be processed within 14 working days.
• 7.3 Client cancellations follow deposit status terms.
• 7.4 Price changes must be communicated to all parties.

8. Disputes

• 8.1 FizMaa only responsible for deposit payments.
• 8.2 May assist in recovery of owed money.
• 8.3 May recommend alternative resolution methods.

9. Payment

• 9.1 Website payments are secured.
• 9.2 External payments not protected.
• 9.3 Disputed charges require immediate notification.

10. Account Termination

• 10.1 FizMaa may terminate accounts for T&C violations.
• 10.2 No compensation for terminated accounts.
• 10.3 Termination notification not guaranteed.
• 10.4 Users may dispute termination.
• 10.5 Three-strike system may be used.
• 10.6 Strikes issued for T&C violations.
• 10.7 Three strikes may result in permanent removal.
• 10.8 Strikes may be removed at FizMaa's discretion.

11. Disclaimer

• 11.1 Website use at own risk.
• 11.2 Advice to be considered before use.
• 11.3 Users responsible for communications.
• 11.4 Not responsible for profit loss.
• 11.5 Governed by Indian law.

12. Force Majeure and Acts of God

• 12.1 Not responsible for cancellations due to unforeseen events.
• 12.2 Includes war, natural disasters, pandemics, etc.
• 12.3 Terms remain in effect during such events.
• 12.4 No obligation for refunds during force majeure.
• 12.5 Parties must communicate directly regarding affected bookings.
• 12.6 Payments may be delayed during such events.
• 12.7 FizMaa fee refunds may be affected.
• 12.8 Operations may be delayed during these circumstances.
• 12.9 Cases reviewed individually.
• 12.10 Updates provided via various communication channels.

Owner and operator: FizMaa Event Solutions LLP, India